Sign-in / dashboard help
Subject: "Sign-in help". We respond within 24 hours.
Contact us
Email is the fastest way to reach us. We're a small team and we read every message. Pick the right address below so the right person sees it first.
By topic
Course questions
Curriculum, what to expect, what hardware you need. Reply usually same day.
Refunds & billing
See our Refund & Cancellation Policy. Processed in 5–7 business days.
Engineering / partnerships
Avinash, our CTO. For technical collaborations, XR research, integrations.
Grievances (per IT Rules 2021)
Deepak Kumar, designated Grievance Officer. Acknowledged within 24 hours, resolved within 15 days.
Press & media
Founder Q&A, founder photos, fact-checks. Reply within 2 working days.
Response times
- Within 24 hours: Sign-in issues, billing problems, grievance acknowledgements.
- Within 2 working days: Course questions, press enquiries.
- Within 15 days: Grievance resolution, refund processing complete.
Office address
Trigunaï Innovations Pvt Ltd
CIN: U86909BR2025PTC078945
Registered office: Patna, Bihar, India
Operational presence: Patna · Mumbai
Our founders
- Deepak Kumar, Co-founder & CEO. Based in Mumbai. Leads company, courses, the AI cinematographer training pipeline. deepak@trigunai.com
- Avinash, Co-founder & CTO. Based in Patna. Leads XR engineering, built our Meta Quest VR application and the ModusXR Android XR Catalyst work. avinash@trigunai.com
Social
- YouTube (English): @TrigunAI-Innovations
- YouTube (हिंदी): @TrigunAI-हिंदी
We don't have a customer phone line yet — email gets a faster, more careful response than a phone call would.